Shipping policy
Shipping Policy
Last Updated: September 4, 2026
Thank you for shopping with us. We currently ship orders from Pakistan to customers in Pakistan and selected international destinations, including countries across the Middle East and Gulf region.
1. Order Processing
Orders are normally processed and dispatched within 1–3 business days after payment is successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive shipping and tracking information, where available.
2. Delivery Time
Estimated delivery times may vary depending on the destination, shipping method, customs clearance, and local courier services.
Pakistan: Approximately 2–7 business days
United Arab Emirates: Approximately 5–10 business days
Saudi Arabia: Approximately 5–12 business days
Qatar: Approximately 5–12 business days
Kuwait: Approximately 5–12 business days
Bahrain: Approximately 5–12 business days
Oman: Approximately 5–12 business days
For other international destinations, delivery may take approximately 7–15 business days.
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather conditions, public holidays, courier disruptions, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated and displayed at checkout based on the delivery destination, package size, weight, and selected shipping method.
From time to time, we may offer promotional or free-shipping options for selected destinations or orders.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless specifically stated otherwise at checkout, any customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
Customers are responsible for ensuring that the products ordered can legally be imported into their country.
5. Tracking
Where tracking is available, tracking details will be provided after the order has been dispatched.
Please allow some time for tracking information to become active after shipment.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, including the correct phone number and postal/ZIP code where applicable.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for reshipment.
7. Delayed or Lost Packages
If your order is significantly delayed, please contact us with your order number so that we can investigate the shipment with the relevant courier.
While we work with our shipping partners to ensure reliable delivery, we cannot guarantee delivery dates and are not responsible for delays caused by circumstances outside our reasonable control.
If a package is confirmed as lost by the shipping carrier, we will work with the carrier to determine the appropriate resolution in accordance with our store policies.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the product.
We will review the issue and assist you according to our Return & Refund Policy.
9. Restricted Destinations
Some products may not be available for shipment to certain countries or regions due to customs regulations, import restrictions, courier limitations, or applicable laws.
We reserve the right to cancel or refuse an order if the destination is not serviceable or if shipment of a particular product is not permitted.
10. Contact Us
If you have any questions about shipping or your order, please contact our customer support team.
Email: znajam31@gmail.com
Business Hours: 7:00 AM to 11:59 PM
We will be happy to assist you with your order and shipping-related questions.